Thirty-plus years across IT infrastructure, enterprise tier-3 support and custom tooling - now at Atlassian, keeping Loom running and automating the work around it.
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30+years across IT infrastructure, enterprise support and tooling
100%of the escalation engineering team uses the DB connection tool I built
90%+faster SQL runtimes - domain-wide extraction from hours to ten minutes
01About
I'm a senior support engineer who lives where deep troubleshooting meets engineering. For over three decades I've worked across the full stack of IT - from administering multi-domain Windows/macOS/Unix networks and virtualization clusters, to resolving enterprise tier-3 escalations for global accounts.
Today at Atlassian (Loom) I pair hands-on incident work with automation and AI, then turn the repeatable parts into things the whole team runs.
AI-assisted investigationAgentic workflows in Rovo, plus Claude, Codex and Grok for log analysis, code reading and root-cause work - packaged as reusable team skills.
Python & SQL automationA database connection tool used by the whole escalation engineering team, and a SQL workflow that cut domain-wide data extraction from hours to ten minutes.
Internal toolingChrome extensions for the team, and local video recovery and Whisper / Parakeet transcription tools.
Knowledge sharingBiweekly technical brownbags on AI-driven diagnostics.
“The best tools are the ones your team stops noticing — they just work, every day.”
02Career
Atlassian — CSS / Loom Support
Dec 2023 – Present
Senior Support Engineer
AI-assisted root-cause analysis with Rovo, Claude and Codex; build reusable agentic skills adopted team-wide.
Built DB Connection Tool used by 100% of Escalation Engineering; SQL workflow reduced query runtimes >90%.
Built team Chrome extensions and local video recovery and Whisper/Parakeet transcription tools that kept support running through platform transitions.
Automated recurring support workflows, removing manual triage steps.
Recovered business-critical video assets for Enterprise customers.
Loom (acquired by Atlassian)
Nov 2020 – Dec 2023
Senior Technical Support Engineer II → Sr. TSE → TSE, Enterprise
Azure AD / Entra IDOktaSSO / SAMLSCIMActive Directory
Systems & Platforms
Windows ServermacOSLinux/UnixVMwareHyper-VJiraConfluence
Education: BS Computer Science - State Engineering University · Continuous learning: Azure Administration, PostgreSQL, M365 Administration, PowerShell
04Sudo Relax
Travel
Collecting miles, museums and mountain trails - ideally all in one trip.
Coffee
The quiet engine behind every good log dive. Pursuing the perfect pour-over.
Building Apps
Pet projects, browser extensions and small tools that scratch personal itches.
Magic (a hobby)
I perform card magic and build apps and custom effects for magicians and close-up illusions. (And yes, software debugging skills map surprisingly well to magic mechanics!).
05Get in Touch
The fastest way to reach me is email - or find me on any of these.